Troubleshooting Password Reset Email Issues in Bubble Apps
Password reset emails play a vital role in user account recovery. If such emails are not being received or are functioning incorrectly within your Bubble app, multiple factors could be contributing to the issue. Below is a comprehensive guide to identify and resolve these issues.
Email Workflow in Bubble Apps
When a user requests a password reset, Bubble sends an email to the address associated with the account. For the Live environment, the email must exist within the Live database.
Common Troubleshooting Steps
1. Verify the Email Address and Recipient’s Inbox
Ensure the email entered in the password reset request is correct.
Check all folders in the recipient’s inbox, including spam and junk.
2. Check Database
Verify that the email exists in Bubble’s Live database if you are working in the Live version of your application.
If the email does not exist, you may need to create or copy the user record into the Live database and retry.
Improving Email Deliverability
If email delivery continues to fail, consider these additional steps:
1. Sender Identity Verification
Verify your SendGrid account’s sender identity. Unverified senders can cause delivery failures.
2. IP Address Configuration
Bubble’s default SendGrid configuration uses shared IPs, which might trigger email security systems. To improve deliverability: upgrade to a dedicated IP through SendGrid or consider alternative email services like Postmark or Mailchimp.
Resolving URL Tracking Issues
In some cases, password reset links may be broken due to SendGrid’s Click Tracking feature:
SendGrid rewrites links into tracked URLs, which could be flagged as unconfigured subdomains by email security systems, rendering them invalid or unsafe.
Solution: Disable the Click Tracking feature in SendGrid. - Navigate to Settings > Tracking in your SendGrid account. - Disable the "Click Tracking" option. After disabling Click Tracking, the original Bubble-generated reset links will work.