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I have perk credits on my account - why was I charged for upgrading from a free trial to a higher tier plan?
I have perk credits on my account - why was I charged for upgrading from a free trial to a higher tier plan?
Updated over 10 months ago

This is a known behavior where apps upgraded from a free Starter plan trial to the Growth plan are paid using the default payment method on file, rather than the credits on the account.

If the invoice has not yet been paid (i.e. if the payment failed), you can downgrade to the free plan and then upgrade directly to the Growth plan, bypassing the free trial. The credits should then be applied directly.

If the invoice has been paid already, please reach out to our support team who will be happy to help.

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