This is quite interesting feedback. This plugin is used in hundreds of apps on a commercial scale. We'll report this to Bubble to figure out what is going on. In the meanwhile please do request a refund.

The seller was not helpful, and just asked me to sign a service agreement when I reached out for support, and then ignored me. Not helpful.

We really appreciate the 5-star feedback and couldn’t agree more. At the time we didn’t have a proper manual in place, which was our mistake. Since then, we’ve added clear documentation to make things much smoother. Some of the earlier reviews were due to misconfigurations on the user’s end, but we updated our manual for this plugin since then.

Thanks for the feedback! We're using this plugin in production too and haven't had any issues. The earlier concerns from users were fixed by the team, but the original feedback wasn't updated

Thanks so much for the feedback — really appreciate it! Bubble’s built-in Stripe fields can’t be accessed by custom plugins, so we save the Customer ID in a custom field instead. This actually works better in many cases, since Bubble’s default setup depends on users returning through the app to work properly. About the card being entered every time, Stripe’s Payment Element doesn’t support saved payment methods, so it’s not possible to show or reuse a card automatically. We get that it’s not ideal, but this method is much more secure and keeps everything PCI-compliant, as Stripe handles all the sensitive data on their end. If you want to charge users without showing the Payment Element each time, you can set up a pre-authorized payment method like direct debit. That way, once the user authorizes it once, you can charge them later without asking for their card again. It’s a bit more advanced to set up, but it works well.

Thanks for your feedback! Promotion codes (and coupons) aren’t supported directly when creating a PaymentIntent — only Subscriptions and Checkout Sessions support them natively. If you're creating a subscription, you can use the coupon field instead. Stripe has deprecated the promotion_code field in this case, so using the coupon field is the recommended way to apply a discount.