Hello Santho,
I'm so sorry for your experience. We understand you frustration and we can give you a full refund for the template. The reason that you didn't get response from our support, is because our mistake of using the wrong email address for the contact. (dev@etalas.com) the correct email address for support is developers@etalas.com. I will contact you directly regarding the refund and support questions. 🙏