Hi, Rapid Dev Support Team here, Apologies for the inconvenience caused during our template use. Regretfully, as template owners, we can not guarantee communication and interaction success with the third-party service provider (Twilio platform in this case). Indeed, the template description missed a notice about paid plugin integration within the template build, we are sorry for the miscommunication. We have corrected this issue to ensure more transparency. Before any template use or purchase, we always encourage our customers to study all available information, like template description and supporting documentation, or ask us directly at [email protected] for any template-related questions. We would be glad to try to change your user experience and assist you with any questions related to our template. Please do not hesitate to contact us at [email protected], our team will be happy to help. Thanks again, Rapid Dev Support Team