Troubleshooting & FAQ
Running into something unexpected? Find fixes for common errors, API problems, and unexpected behavior in your app.
By Support and 3 others4 authors102 articles
Debugging tools
The tools Bubble gives you to test, inspect, and diagnose issues — including the debugger, server logs, and safe mode.
Introduction to testing and debuggingThis section covers general advice for testing and debugging your app.
The debugger
The server logsThis article covers how to use the Server Logs for debugging your app
Supported browsersThis article covers the browsers that are officially supported by Bubble.
Filing a bug report
API & Integrations
Fixes for common errors when connecting to external services — 401s, API Connector issues, JSON problems, SQL errors, and more.
How can I resolve 401 authentication errors in Bubble's API Connector?
How do I troubleshoot and resolve JSON-related errors in Bubble?
Why am I getting a 429 error when setting up my API call to OpenAI?
Why am I getting a a 429 error from ChatGPT / OpenAI: “You exceeded your current quota, please check your plan and billing”?
Why am I getting a "Connection attempt failed: SSL/TLS required" error for a new connection in the SQL Database Connector?
Why can't I copy an API call Action and paste it into a workflow?
How do I troubleshoot LinkedIn API errors in Bubble, such as invalid dateRange parameter or authorization issues?
Why are emails used to log in with OAuth in my app not available for reuse?
Why might I be receiving 500 errors while making API calls to third-party APIs?
Why do templates not contain private headers or fields in the API Connector that are present in the template demo?
Why did my OAuth token become invalid before it was set to expire?
Why is my call failing or passing in an empty string when I try to use null values in the SQL Database Connector?
Why doesn't the live app version show in my Zapier flow, even after deploying to live?
Why won't Bubble recognize raw body text from my API as a data source?
Domain & DNS
Troubleshoot custom domain setup, DNS propagation, subdomain errors, and provider-specific configuration.
How can I connect my GoDaddy domain to my Bubble app?
Why am I getting a "Custom domains can not be used on public applications" error?
Why is my previously working domain no longer working?
Editor & Performance issues
Resolve slow editor performance, undo/redo behavior, issue checker problems, and browser memory issues.
How can I optimize my Bubble app's performance and resolve issues with slow loading?
My issue checker wasn't showing issues while I was editing - why did issues appear when I clicked on certain pages or tried to deploy to Live?
Is it normal for the issue checker to be slow to report problems within my app?
Why is the "Optimize Application" feature timing out or causing my browser to run out of memory?
Why isn't the "Export App" feature working for my app?
Native Mobile
Fix build failures, app store rejections, plugin compatibility problems, and debugging on native mobile.
Why are my filled icon variants rendering as solid black on BubbleGo on iOS?
Why am I getting the message "This release no longer supports X number devices..." after trying to publish my build to the Google Play Store?
I need help troubleshooting my wrapped mobile application. How do I get help?
How should users of Bubble address Google Play warnings about edge-to-edge display, APIs, and memory page alignment?
Why don’t custom fonts render in native mobile apps built with Bubble?
Why am I getting a "SKU not found" error in TestFlight when testing in-app purchases?
Data
Resolve problems with data not displaying, privacy rule conflicts, bulk operations, and database entry limits.
Why aren't all the files in my file manager deleted when I use "Select all" option?
What should I do if my Bubble app reaches its database entry limit?
Why aren't privacy rules for "find in searches" explained in the debugger?
Why are my page slugs not working as expected when the data type has privacy rules applied?
Why do all app data columns rearrange when customizing the order of columns in a database thing's table?
Why can't "Get Path from URL" match a slug for Custom Data types?
When using the "contains keywords" operator, why is some of the text ignored in run-mode?
When a user's privacy permissions are updated with a workflow, why aren't they able to see the expected data on the page?
I've set up a dynamic data source for a Dropdown or Searchbox element in my app. Why isn't data that exists in my app's database visible while in run-mode?
Why is the <> operator not available for the email field constraints?
I have attempted to copy and restore my database but, it's not completing. Why is it stuck?
Why aren't there any text input fields for creating data types in the App Data tab?
How do I grant Bubble employees access to my App Data for troubleshooting?
Why isn't new data appearing in my app's sitemap?
Plugins
Troubleshoot plugin errors, deprecated plugins, and behavior from specific plugins like Stripe and Toolbox.
Why is my Stripe Checkout image not displaying in run-mode?
Why is "https://bubble.io" added to the start of BBCode URLs when the Rich Text Editor is open?
Why do I get the error "unable to connect to Ipify Error connecting to Ipify (0)" when using the Ipiphy plugin?
Why aren't the elements or actions from the plugin I installed visible in the Mobile Editor?
Workflows & Logic
Covers issues with workflow behavior, action sequencing, custom states, conditionals, and the debugger. Use this when workflows aren't running as expected, actions are being skipped, conditions aren't evaluating correctly, or you're troubleshooting logic errors in your app.
Why does my workflow behave differently when it's triggered repeatedly?
Why can't recurring events run user-specific OAuth calls without logging in first?
Why is the visibility conditional used in a custom state not working as expected when also using a show / hide workflow?
Why isn't the “Log out other user's sessions” action being reflected on the page?
Why is my workflow running with empty fields when there is a "result of the previous step" data source?
Why are some of my workflow actions failing to run when they're placed after a "Refresh the page" action?
Why might I see the same workflow costing two different workload unit amounts?
Why don't internal workflow states update in the moment when a "Reset Group" or "Reset Input" action is involved?
Where can I find my backend workflows / Why can't I see my backend workflows anymore?
Sometimes when I schedule workflows or run actions that make changes to the same thing, not everything updates as expected. How do I fix this?
Why can't I delete a "Loading..." workflow action?
UI & Elements
Covers visual rendering, element layout, input behavior, fonts, repeating groups, and styling issues. Use this for questions about why elements look or behave unexpectedly — in the editor or in run-mode.
Do conditional expressions that control element visibility always run on page load?
Why does the "step-by-step" debugger show different conditions compared to autobinding without the debugger?
Why can't I see the padding indicator on a container with a dark background?
Why am I still able to scroll on the page behind a pop-up in Safari?
Why does toggling visibility from the conditionals tab not work?
Why didn't the color change on my Ionic Range Element?
How do I fix inconsistent element sizing during an animation?
Why won't my input element clear when all of its contents are selected?
Why is the Searchbox element autocompleting addresses incorrectly?
Why am I unable to select an option from a dropdown?
Why does my CSS gradient look inconsistent on Safari?
Why does my app act as expected in one browser, but differently in another?
How do I work around different types of input elements validating slightly differently and at different times?
Why can't a text element be centered vertically past the first line?
Is it possible to create elements with negative width or height values?
How do I upgrade my app to the responsive design system?
When I upgrade my app to the responsive design system, will it upgrade all pages and all versions?
Why is there "\n" instead of a new line in my text?
Why does a thin white line appear under an element when I try to center text vertically?
Why is my text not rendering correctly when the page is loaded?
Why am I getting pop-ups about entering my password and email, or autofilling my email when trying to type in a text input in the editor?
Why is the formatting of a repeating group altered when the repeating group has a scrollbar?
Why is my custom font unable to load?
Why does the hover state on some elements lag for fast cursor movements?
Why doesn't a Drag/Drop Group placed in a nested Repeating Group trigger auto-scroll when dragged to end of group?
How can I set my elements to fill 100% of the viewport height (vh)?
Is it possible to submit a Multiline Input form when a user presses the "Enter" key?
Why do I see a different HTML tag when inspecting a text element in the browser console than what's set within the property editor?
How do I troubleshoot buttons not working in Bubble?
How do I set up, troubleshoot, and optimize repeating groups in Bubble?
Why am I getting a "This app is a free plan and should have a Bubble banner..." message when previewing application/template?
Do Safari & iOS handle dynamic images the same as Chrome?
Why can't I change a repeating group's data source with a condition that references the RG's data source?
Why does an element with on-click workflow set to "not clickable" in the property editor still show the accessibility outline?
Email & SendGrid
Covers the built-in Send Email action, password reset emails, and SendGrid setup and deliverability. Use this for questions about emails not sending, not arriving, or SendGrid configuration and verification errors.
Why is my password reset link sent via the "Send email" workflow leading to a broken page?
Why isn't the built-in "Send email" functionality working in my app?
How can I resolve SendGrid email errors in Bubble related to quotas and sender verification?
Why are password reset emails not being received, or functioning improperly?
How can I optimize email deliverability and troubleshoot issues with SendGrid in Bubble?
Why is SendGrid attempting to verify my keys using the wrong domain?