Why is my payment not going through?
We recommend contacting your financial institution for more details as to why your payment may not be going through. If you continue to face difficulties, contact us via the AI chatbot in the bottom right-hand corner of any bubble.io page — express that your payment didn't go through and follow the prompts. You can always ask to talk with a person if needed.
Note: Bubble only accepts the following payment methods:
Visa
MasterCard
American Express
JCB
Discover
Diners Club
Can you retry my failed invoice payment?
If you have updated your payment information since your last failed payment, you can retry via the AI chatbot on our support page. Use the chat input to express that you'd like to retry a payment, then follow the prompts.
How do I resolve blocks caused by failed card payments?
A failed past payment can sometimes result in a subscription block. To fix this:
Remove and re-add your credit card: Log into your Bubble account, remove the existing credit card, and re-add the same card. This triggers a $1 authorization-only charge that clears the failed payment record.
Verify authorization: Ensure the $1 authorization charge is successful to reset your card status. Once verified, attempt subscribing or upgrading again.
Use a different payment method: Alternatively, using a new or different credit card can bypass restrictions tied to the original card.
Contacting your bank is often necessary to resolve authorization blocks. Inform them that the payment is for Bubble Group, Inc. and ensure your card supports international and recurring payments. If the transaction was declined with a specific code such as 'do_not_honor,' ask your bank to authorize the payment.
What if my subscription was canceled due to a failed payment?
If your Bubble subscription has been canceled, it's not possible to retry manual payments for the previous subscription period. To continue using Bubble services, resubscribe to the desired plan and proceed with payment for the new subscription period.
Why are payments declined?
Insufficient funds: Ensure sufficient funds are available in your account.
International transaction restrictions: Some banks block international payments by default. Contact your bank to enable these transactions.
Recurring payment authorization: Ensure your card is set up to allow recurring payments.
Specific decline codes: If your payment is declined with a code such as 'do_not_honor,' contact your bank to resolve the issue and authorize the transaction.